{"id":322,"date":"2025-06-21T05:05:57","date_gmt":"2025-06-21T05:05:57","guid":{"rendered":"https:\/\/nusaduaspa.com\/?page_id=322"},"modified":"2026-04-13T22:29:48","modified_gmt":"2026-04-13T15:29:48","slug":"100-money-back-guarantee","status":"publish","type":"page","link":"https:\/\/www.nusaduaspa.com\/index.php\/100-money-back-guarantee\/","title":{"rendered":"100% Money-Back Guarantee"},"content":{"rendered":"\n\n
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\n \n \n \"Spa\n <\/picture>\n <\/figure>\n\n

\n Our Quality Guarantee \u2013 100% Satisfaction or Your Money Back\n <\/h1>\n\n

\n At Nusa Dua Spa by Lily Treatment<\/strong>, your happiness is everything. Therefore<\/strong>, you can relax knowing your experience is truly risk-free. We are proud to be the only spa in Nusa Dua offering a 100% Money-Back Guarantee<\/strong> so that every guest feels completely safe and confident from the very beginning. If you are not satisfied during the first 30 minutes<\/strong> of your treatment, we will refund you immediately\u2014no questions asked.\n <\/p>\n\n

\n \n \ud83d\udcac Ask About Our Guarantee\n <\/a>\n Instant confirmation \u2022 Refund within 30 minutes if not satisfied<\/span>\n <\/div>\n <\/div>\n\n \n \n<\/section>\n\n>\n\n \n
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\n A Promise Built on Trust and Confidence\n <\/h2>\n

\n Since early 2024, we\u2019ve made a promise to ourselves and to our guests: if we ever fall short, we take full responsibility\u2014no excuses. This policy was born from self-reflection; after all<\/strong>, true professionalism means delivering excellent service and having the courage to stand behind it. Moreover<\/strong>, we work hard so our quality never drops; if a mistake happens, we admit it, learn, and make things right.\n <\/p>\n\n

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\n Treatment Quality<\/strong>
\n Certified therapists trained in Balinese and deep-tissue techniques; in addition<\/strong>, attentive pressure checks ensure consistent comfort.\n <\/div>\n
\n Cleanliness & Comfort<\/strong>
\n Fresh linens every session and sanitized tools before each guest; as a result<\/strong>, rooms feel calm, neat, and hygienic.\n <\/div>\n <\/div>\n\n

\n We have processed only three refunds so far. One guest expected a luxury hotel-style room; we acknowledged the gap honestly. We are not a five-star hotel spa charging 7\u20138\u00d7 more\u2014instead<\/strong>, we focus on being clean<\/em>, comfortable<\/em>, and genuinely caring. Indeed<\/strong>, each case helped us refine how we welcome future guests.\n <\/p>\n <\/div>\n <\/section>\n\n \n

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How Our Guarantee Works<\/h2>\n

\n The guarantee applies to all treatments with a minimum duration of 60 minutes<\/strong>, for all guests<\/strong> (walk-in and online bookings). However<\/strong>, it can be claimed once per person<\/strong> to keep the policy fair.\n <\/p>\n\n

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  1. If you are not satisfied within the first 30 minutes<\/strong>, ask your therapist to stop the session. The therapist will inform our receptionist immediately.<\/li>\n
  2. Our front-desk team or the spa manager on duty will process your cash refund<\/strong> on the spot\u2014no forms, no hassle. We appreciate feedback for improvement; however<\/strong>, you are not required to provide details if you prefer not to.<\/li>\n
  3. Your hotel shuttle<\/strong> remains included as promised; therefore<\/strong>, our driver will still take you back to your hotel after we finish the refund process.<\/li>\n <\/ol>\n\n
    \n Why cash only?<\/strong> When friends pay together by card, sometimes only one person requests a refund. Consequently<\/strong>, returning money to the original card could affect the whole bill. Cash refunds keep the process simple and fair for everyone.\n <\/div>\n <\/div>\n <\/section>\n\n \n
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    \n \u201cYour trust is our greatest reward.\u201d<\/em>\n <\/blockquote>\n

    \n A guest once mentioned an unpleasant smell in a treatment room in a Google review. We reached out, confirmed her visit, and discovered a sink drainage issue. We fixed it immediately and, as a result<\/strong>, offered a complimentary massage on her next visit. She returned the next day, checked the room herself, and left happy\u2014not only with the cleanliness, but also<\/strong> with our sincerity.\n <\/p>\n

    \n Ultimately<\/strong>, this is how we define quality<\/strong>: not perfection, but honesty and care.\n <\/p>\n <\/div>\n <\/section>\n\n \n

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    \n Why Nusa Dua Spa by Lily Treatment?\n <\/h2>\n\n
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    \u2705 Free Hotel Pick-Up (5 km)<\/strong>
    Complimentary shuttle within Nusa Dua.<\/div>\n
    \ud83c\udfc6 Tripadvisor Awards 2022\u20132025<\/strong>
    Travellers\u2019 Choice four years running.<\/div>\n
    \ud83d\udcaf 100% Money-Back Guarantee<\/strong>
    Refund within 30 minutes if not satisfied.<\/div>\n
    \ud83d\udd52 Free Cancellation (1 h)<\/strong>
    Cancel up to 1 hour before your booking.<\/div>\n
    \u2b50 Rated 4.9\u2605 on Google<\/strong>
    Thousands of happy reviews.<\/div>\n
    \ud83d\udccd Prime Location<\/strong>
    Main gate of Nusa Dua resort complex.<\/div>\n <\/div>\n <\/div>\n <\/section>\n\n \n
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    Frequently Asked Questions<\/h2>\n\n \n
    \n How do I request a refund?<\/summary>\n
    \n Ask your therapist to stop the session; then<\/strong>, the therapist will inform our receptionist, and your refund will be processed immediately. We value feedback for improvement; however<\/strong>, if you prefer not to explain details, the refund still proceeds.\n <\/div>\n <\/details>\n\n \n
    \n Which services are eligible?<\/summary>\n
    \n All treatments of 60 minutes or longer<\/strong>, for all guests (walk-in and online bookings). Furthermore<\/strong>, the guarantee can be claimed once per person.\n <\/div>\n <\/details>\n\n \n
    \n Can I change therapists instead of ending the session?<\/summary>\n
    \n If another therapist is available, we will gladly arrange it; nevertheless<\/strong>, many days are fully booked, so availability cannot be guaranteed.\n <\/div>\n <\/details>\n\n \n
    \n When will I receive my refund?<\/summary>\n
    \n Right away\u2014before<\/strong> our driver takes you back to your hotel. Consequently<\/strong>, your return shuttle remains included even if the session stops early.\n <\/div>\n <\/details>\n\n \n
    \n Why do you refund in cash, not to the credit card?<\/summary>\n
    \n When multiple guests pay together by card, sometimes only one person requests a refund. Therefore<\/strong>, card returns could disrupt the entire bill. Cash refunds keep the process simple and fair for everyone.\n <\/div>\n <\/details>\n\n
    \n \n \ud83d\udcac Chat with Us on WhatsApp\n <\/a>\n We reply fast between 09:00\u201321:00 (Bali time)<\/span>\n <\/div>\n <\/div>\n\n \n