Our Quality Guarantee – 100% Satisfaction or Your Money Back
At Nusa Dua Spa by Lily Treatment, your happiness is everything. Therefore, you can relax knowing your experience is truly risk-free. We are proud to be the only spa in Nusa Dua offering a 100% Money-Back Guarantee so that every guest feels completely safe and confident from the very beginning. If you are not satisfied during the first 30 minutes of your treatment, we will refund you immediately—no questions asked.
Since early 2024, we’ve made a promise to ourselves and to our guests: if we ever fall short, we take full responsibility—no excuses. This policy was born from self-reflection; after all, true professionalism means delivering excellent service and having the courage to stand behind it. Moreover, we work hard so our quality never drops; if a mistake happens, we admit it, learn, and make things right.
Treatment Quality
Certified therapists trained in Balinese and deep-tissue techniques; in addition, attentive pressure checks ensure consistent comfort.
Cleanliness & Comfort
Fresh linens every session and sanitized tools before each guest; as a result, rooms feel calm, neat, and hygienic.
We have processed only three refunds so far. One guest expected a luxury hotel-style room; we acknowledged the gap honestly. We are not a five-star hotel spa charging 7–8× more—instead, we focus on being clean, comfortable, and genuinely caring. Indeed, each case helped us refine how we welcome future guests.
How Our Guarantee Works
The guarantee applies to all treatments with a minimum duration of 60 minutes, for all guests (walk-in and online bookings). However, it can be claimed once per person to keep the policy fair.
If you are not satisfied within the first 30 minutes, ask your therapist to stop the session. The therapist will inform our receptionist immediately.
Our front-desk team or the spa manager on duty will process your cash refund on the spot—no forms, no hassle. We appreciate feedback for improvement; however, you are not required to provide details if you prefer not to.
Your hotel shuttle remains included as promised; therefore, our driver will still take you back to your hotel after we finish the refund process.
Why cash only? When friends pay together by card, sometimes only one person requests a refund. Consequently, returning money to the original card could affect the whole bill. Cash refunds keep the process simple and fair for everyone.
“Your trust is our greatest reward.”
A guest once mentioned an unpleasant smell in a treatment room in a Google review. We reached out, confirmed her visit, and discovered a sink drainage issue. We fixed it immediately and, as a result, offered a complimentary massage on her next visit. She returned the next day, checked the room herself, and left happy—not only with the cleanliness, but also with our sincerity.
Ultimately, this is how we define quality: not perfection, but honesty and care.
Why Nusa Dua Spa by Lily Treatment?
✅ Free Hotel Pick-Up (5 km) Complimentary shuttle within Nusa Dua.
🏆 Tripadvisor Awards 2022–2025 Travellers’ Choice four years running.
💯 100% Money-Back Guarantee Refund within 30 minutes if not satisfied.
🕒 Free Cancellation (1 h) Cancel up to 1 hour before your booking.
⭐ Rated 4.9★ on Google Thousands of happy reviews.
📍 Prime Location Main gate of Nusa Dua resort complex.
Frequently Asked Questions
How do I request a refund?
Ask your therapist to stop the session; then, the therapist will inform our receptionist, and your refund will be processed immediately. We value feedback for improvement; however, if you prefer not to explain details, the refund still proceeds.
Which services are eligible?
All treatments of 60 minutes or longer, for all guests (walk-in and online bookings). Furthermore, the guarantee can be claimed once per person.
Can I change therapists instead of ending the session?
If another therapist is available, we will gladly arrange it; nevertheless, many days are fully booked, so availability cannot be guaranteed.
When will I receive my refund?
Right away—before our driver takes you back to your hotel. Consequently, your return shuttle remains included even if the session stops early.
Why do you refund in cash, not to the credit card?
When multiple guests pay together by card, sometimes only one person requests a refund. Therefore, card returns could disrupt the entire bill. Cash refunds keep the process simple and fair for everyone.
EXCELLENT Based on 817 reviews Danciu Mariana Cosmina 2025-04-15 Trustindex verifies that the original source of the review is Google. Die masseuse waren sehr nett und professionell 🥰 super tolle massage erhalten,vielen Dank für diese tolle Erfahrung wir waren 4 mal insgesamt dort und waren jedes mal sehr zufrieden. Danke vielmals für eure Dienstleistung🙏 Bren Edward Chua 2025-04-13 Trustindex verifies that the original source of the review is Google. Highly recommend. Must try massage in Bali. Amel Mnafek 2025-04-12 Trustindex verifies that the original source of the review is Google. Very good experience with lily spa specially with Mrs Lydia god bless her hands 👏👏👏 I highly recommend Светлана Садовская 2025-04-11 Trustindex verifies that the original source of the review is Google. Высокий сервис обслуживания с доставкой от и до отеля. Адекватные цены. Доброжелательный персонал и чуткое обращение. Очень хороший массаж. Руководству отдельная благодарность. Будем рады вернуться вновь. Richard Reid 2025-04-11 Trustindex verifies that the original source of the review is Google. Collected us at short notice from our Resort. We all enjoyed our 2 hr experiences there. Good value great service thanks 🤩 Fabi dgsr 2025-04-11 Trustindex verifies that the original source of the review is Google. Super belle expérience aujourd’hui ! Nous avons choisi un massage balinais et un scrub pour 1h45’ en couple. C’était très relaxant, l’huile au jasmin sent très bon et nous sommes repartis avec une peau de bébé ! Je recommande vivement ! jessica kow 2025-04-09 Trustindex verifies that the original source of the review is Google. 很好的按摩體驗 而且提供了-事先預約 有免費準時的 接送服務 善良的老闆娘和我用我的破英文跟比手畫腳完成了-按摩選擇及刷卡買單 按摩結束 還讓我在那附近逛逛買買後 再專車送回度假村 按摩專業 服務超值 絕對超過5顆星 ！讚！！！ Nadia DI COSMO 2025-04-08 Trustindex verifies that the original source of the review is Google. Amazing massage, my go to place in Nusa Dua! Traditional Balinese best massage Ibnu Romim 2025-04-08 Trustindex verifies that the original source of the review is Google. My new favourite spa in Bali. Best foot massage I've EVER had, and I've had many. I love this spa!
EXCELLENT
Based on 315 reviews
Posted on Tripadvisor
Bottavia
Verified
Honestly the best massages in Bali!
The best massages we’ve had in Bali! The staff were very friendly and attentive, and the place was lovely and clean. We all came out (children included) feeling so relaxed and de-stressed — honestly, we couldn’t believe how good we felt afterwards! Such a lovely experience and just what we needed. Our go to in Bali! ❤️
Posted on Tripadvisor
RDC1977
Verified
Great deep tissue massage
Nice and relaxing deep tissue massage
Posted on Tripadvisor
Sherpa558184
Verified
Brilliant Balinese Massage
Truly the best massage I have ever had. 60min Bali massage and it felt like much longer. Restorative and relaxing. Will be going back for more.
Posted on Tripadvisor
Ryan M
Verified
Relaxing
We did the Tropical Bliss package. Was absolutely fantastic. The only interruption was my wife being so relaxed she fell asleep next to me. We will definitely be back for sure.
Posted on Tripadvisor
Manuela N
Verified
Great wellness program
We had the 2.5 hour Balinese massage, with full-body massage, scrub, facial treatment. Everything was very professional. We were greeted very nicely, there was a relaxed atmosphere with nice background music. I would definitely recommend it. Definitely worth the price.
Posted on Tripadvisor
adele h
Verified
Lomi massage and Body scrub
I really enjoyed the 2 and a half hour spa treatment at Nusa Dua spa today. I had the Lomi massage and body scrub. The shuttle collected me on time and delivered me back to my hotel. It was really easy to organise and a great massage.
Posted on Tripadvisor
Lisabilly1
Verified
Would recommend
Beautiful, relaxing massage and very reasonably priced.
Posted on Tripadvisor
Jesse C
Verified
Very good couples massage
Very lovely Couples massage experience with my wife. Dila and Era looked after us very well! Recommend!
Posted on Tripadvisor
Chay H
Verified
Couples Experience
Had a lovely couples package, the massages are amazing and the rose petal bath set up so cutely for afterwards. Service is kind and informative.
Posted on Google
Mike Gray
Trustindex verifies that the original source of the review is Google.
It was the best massage ever!
Posted on Google
Mica Speaks
Trustindex verifies that the original source of the review is Google.
Lovely spa just outside the Nusa Dua gates, very affordable compared to the resort spas, beautiful clean rooms.
Posted on Google
Donna Hill
Trustindex verifies that the original source of the review is Google.
Very nice massage! I loved that they came and picked us up. We had a 90 min session and it was def one of the better massages that we have had.
Posted on Google
Stefano Tassinario
Trustindex verifies that the original source of the review is Google.
Esperienza top, servizio eccellente, ambienti puliti e personale super gentile. Da rifare
Posted on Google
Jane Cunneen
Trustindex verifies that the original source of the review is Google.
Amazing Service from Non and Ca
Thanks so much for beautiful massage and treatment.
We can't thank you enough and will come back again!
Jane and David
Posted on Google
Celeste Tanner
Trustindex verifies that the original source of the review is Google.
Erna and Ret were fantastic massage therapists. We booked a 60 minute deep tissue massage which was incredibly relaxing + we got rid of a few knots we had built up over time! Would absolutely recommend Nusa Dua Spa by Lily Treatment as your go to massage spa in Nusa Dua.
Posted on Google
Tom Satchell
Trustindex verifies that the original source of the review is Google.
Great massage from Ro, will come again!
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